OPERATIONS DIRECTOR

The Hollandse Club

The Hollandse Club (www.hollandseclub.org.sg) is an informal, family friendly, international club in resort style setting. It offers a wide range of sports, recreation and dining facilities for its members. Being part of the Hollandse Club means working in a dynamic and multi-cultural work environment with an international group of colleagues coming from a vast variety of countries.

Job Description

As Operations Director you are a part of the Management Team of the Hollandse Club. You report to the General Manager (GM). In the absence of the GM, you report to the Main Committee and you may be asked to replace the General Manager. You will be responsible for managing the membership experience across the Club, from the point of entry, the enjoyment and use of Club’s facilities, all sports and social activities, the Membership administration, all Member touchpoints and associated IT systems. This role will liaise closely with every aspect of Club management across each Department. 

 

Customer Service

Ensure high levels of customer service across the Club. Review existing practices to ensure they are fit for purpose, smart and customer friendly. Propose practices to promote customer loyalty and increase member spend.

 

Facility Management

Optimizing the use of each facility to maximize efficiency and member enjoyment. The facilities include: all rooms available for hire, the Multi-Purpose Court, playground, swimming pools, tennis courts, squash courts, gymnasium, hotel rooms, kids’ club, and, in discussion with the Partners, TAS areas and Camden Hill Restaurant & Bar. Monitor and manage the use of the facilities. Address concerns, and make recommendations for improvement, as required, to enhance the Membership experience.

 

Sports & Social Activities

Planning and delivery of the Club’s sports and social calendar. Creating new, engaging activities which maximize use of all Club’s facilities and appeal to the different segments of the Membership. Supports the Club’s committees, as applicable.

 

Membership Administration

Oversee the administration of all aspects of Membership to ensure a professional, efficient, and high standard of customer service. Make recommendations as required to automate processes to reduce the administrative burden for all and improve the experience.    

 

Member Engagement

Engage with the Membership; be physically present around the Club to garner feedback and respond/ react as required. Take ownership of all Member feedback channels, such as the suggestions book, or through suggestions@hollandseclub.org.sg.  

 

IT

Oversee the Club’s IT systems; make recommendations for change as required to improve the member experience, maximize the use of the facilities and address malpractice as required.

 

Financial Management

Develops, analyses, tracks, and meets budgets for these departments for the GM, reporting any deviations in numbers with recommendations for remedial action as required. Continually looks to increase revenue with the introduction of new events and activities. 

 

Requirements

  • Successful candidate has preferably qualifications in Hospitality/ Club Management/ Business Management / Marketing (degree level).

  • At least 7 years of proven track record of managing events/ customer service/ client facing operations in clubs/ hospitality.

  • Candidates must possess strong leadership, people management skills and a sense of humour. 

  • Able to meet the Club’s financial targets.  

  • Excellent command of English, both written and verbal needed for daily communication with an international member base.

  • Excellent interpersonal, communication, written and numeracy skills.

  • Ability to work well under pressure and balance multiple priorities and assignments.

  • IT literate – up to date knowledge of CRM, marketing, booking systems and procedures. 

  • Has a hands-on attitude.

  • Must be willing to work during evenings, Public Holidays, and weekends.

Please note Club members and their families are excluded from applying for this position.

Salary Range

  • $6000 - $6500 per month (depending on experience)

Procedure

  • If you are keen to join our dynamic team, email your detailed CV and motivation to the attention of the General Manager, via officemanager@hollandseclub.org.sg

  • Within your application, clearly state your citizenship, your employment eligibility status in Singapore and if you require sponsorship for a Work Pass.

  • Recent employer references will be required.                                                         

  • Incomplete applications will not be taken into consideration.

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